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Joyce Sunila
President, Practice Helpers

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Testimonial

"Practice Helpers e-newsletters combine the best qualities of the old-fashioned doctor's newsletter with the cutting-edge power of the Internet."

Roland Perez, Exec. Producer,
American Health Journal, PBS

 

Automated e-Newsletters – An Oxymoron

Movie mogul Sam Goldwyn once remarked that verbal contracts weren’t worth the paper they were printed on. The same can be said of automated e-newsletters.
In fact, “automated e-newsletter” is an oxymoron. There’s nothing about a newsletter that lends itself to automation. A newsletter is a unique and specific message from a unique and specific professional.

Doctors, lawyers and the like have been sending newsletters to their clients for decades to:
  • Keep clients in the loop about the practice.
  • Give clients insider information about their specialty.
  • Send timely reminders.
  • Offer free advice in between visits.

Their generosity has been reciprocated when clients:

  • Remember who they are.
  • Admire their expertise.
  • Feel like somebody’s got their back.
  • Get a rush of gratitude and loyalty that makes them want to visit again.

A Venerable, Proven Marketing System

Until the advent of bulk email, this system worked well enough that doctors lavished a generous portion of their marketing budgets on newsletters. They hired ad agencies to produce printed newsletters, paying thousands of dollars for every issue.

They understood that the agency had to hire educated writers to compose their messages and top designers to give them the slick look of consumer magazines.

Printing was expensive back then, too. And the post office charged a bundle for home delivery.

Devolution

Now that bulk email has replaced postal mail, a devolution has taken place. E-marketing has become the red-haired stepchild of medical marketing.

Why?

  • Cheap distribution.
  • Thrift gone berserk.
Doctors shopping online for e-marketing see that email distribution can be had for $30 to $100 a month.
Unaccountably, they see this absurdly low price as the benchmark for what e-newsletters should cost.


They Forgot Something

But what about the writing? What about the designing? Newsletters don’t write and design themselves.


An Oxymoron Is Born

To satisfy the absurd goal of pricing newsletters close to the cost of distribution, e-marketing companies invented “automated e-newsletters.”

These pair up pre-written content with bulk distribution systems. Customers select their content cafeteria-style, inserting it in a pre-designed template for distribution.

Voila! Shrink-wrapped and flash-frozen e-newsletter, cheap as dirt.


Throwing the Baby Out with the Bathwater

But look what’s happened: the end-product has been gutted of all meaning. There’s no there there.

  • No personal message,
  • No professional advice,
  • No timely counsel,
  • Nobody home.

This gutless message now goes out to the doctor’s most valuable constituencyhis patients, the precious low-hanging fruit that’s six times likelier to come in for a procedure than a new patient.


An Afterthought Instead of a Centerpiece

Like giving a spouse cheap rhinestone jewelry instead of real diamonds, this kind of misguided thrift can only backfire.

THE LESSON: Don’t play your patients cheap. They got you to where you are today. Take the time to send them real messages. Write your e-newsletters yourself, or hire professionals who can convey your unique point of view.

Yours in continued prosperity,

Joyce Sunila
President

Practice Helpers

By the way, feel free to share this message with your colleagues.

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